[Mithalwen]

Really stupidly annoying and pointlessly unhelpful people.

Especially those who require a 30 minute phone call in order to be informed that :

their letter threatening action if not paid by return has taken a fortnight to arrive

all but one of the invoices (and that one is only just overdue and hasn't been received anyway) have been paid

that the account is substantially in credit.

I wouldn't mind so much but it turned out that there have been half a dozen equally lengthy attempts to inform them that these invoices have been paid.

Oh yes - they added a late payment charge... So tempted to counterbill for my time on hold.

And I won't name names but this isn't some one man band company but a multinational market leader worth several billion ....